CUSTOMER: Minimum due is $110, if requested turn on after 3pm (same day),  due on the next business day. Payment can be made in the office with cash or check or with a credit/debit card or e-check via our third-party payment processor, Paymentus, by calling (855) 748-8527.

Failure to complete the application process and make payment by 9:00 a.m. the next business day will result in immediate termination of water service without further notice. If the water service has been disconnected or was not turned on due to JBWD error, the $110.00 fee will be waived.

Office hours are: Monday – Thursday 7:30 a.m. to 5:00 p.m. We are closed Friday, Saturday, Sunday and major holidays.

Customer Name (required)

Customer Address (required)

Customer Phone Number (required)

Customer Email Address (required)

What's the best way to contact you? (required)PhoneEmail

By submitting this agreement, you agree to the terms listed. I understand and accept that an After Hours Turn-On fee of $110.00 will be charged in addition to all other applicable fees required. I understand that I must contact the JBWD office on the next business day by 9:00 a.m. I will be required to complete the application, show ID and pay all fees for water service, including the $110 After-Hours Turn-on Fee, at that time. (required)

Yes, I agree.

Your Signature (required)

Confirm e-Signature

Review Electronic Records and Signatures Policy (required)

Read our Electronic Record and Signature Disclosure

I agree to use electronic records and signatures

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JBWD STAFF: Please remind customer of costs associated with same day and next day turn-on services.

On-Call employee has completed the following: (required)

Made contact with customer

Customer information above is complete

Valid, government issued ID has been verified

Assessed damage, contacted USA if applicable prior to any repairs

If damage requires repair, notified customer of USA information and could take up to 48 hours for repair(s)

Valid Government ID (required)

Meter serial number (required)

Current meter read (required)

Service Order number (required)

Summary of Work (required)

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